Returns and Refunds Policy

Our General Policy

Our activity workbooks are printed, single-use products. We provide detailed product information, sample pages, and age guidance on our Website before purchase so you can make a fully informed decision.

Given this, we are unable to accept returns or offer refunds for change of mind or dissatisfaction with content.

When Will We Replace or Refund

We will offer a full replacement or refund in the following cases only:

• Your order arrives physically damaged due to mishandling in transit.
• You receive a product different from what you ordered.

How to Raise a Claim

If your order arrives damaged or incorrect, please follow these steps:

• Record a video at the time of unboxing clearly showing the damaged or incorrect product and its packaging.
• Contact us within 48 hours of delivery via WhatsApp or email, sharing the unboxing video.
• Claims raised after 48 hours of delivery, or without video evidence, will not be entertained.

Refund Processing

Once your claim is verified and approved:

Products Not Eligible for Return or Refund

• Products that have been written in, drawn on, or used in any way.
• Damaged products reported after 48 hours of delivery.
• Claims submitted without an unboxing video.
• Change of mind or dissatisfaction with content, activity level, or age suitability.

Contact Us

Email: hello@myjoynest.in

WhatsApp: +91 8796643151

We aim to respond to all queries within a few hours during business days. If your order has not arrived as expected, please reach out. We are here to help.

This Returns and Refunds Policy should be read alongside our Terms of Service and Shipping Policy, both available on our website.